Privacy Policy

1. Introduction

ERP Unlocked LLC ("ERP Unlocked," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (erpunlocked.com), use our OrderMatic platform, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, and job title when you create an account or request a demo.
• Contact Form Submissions: Information you provide when contacting us through our website, including your name, email, and message content.
• Payment Information: Billing address and payment details processed through our third-party payment processors.
• Communications: Records of your correspondence with us, including support requests and feedback.

2.2 Information Collected Automatically

When you access our website or platform, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and IP address.
• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns.
• Log Data: Server logs, error reports, and access times.
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies (see our Cookie Policy for more details).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• ERP System Data: When your employer uses our platform, we process order data, product information, pricing, and customer records from integrated ERP systems (such as Prophet 21, Epicor, or Infor).
• Business Partners: Referral information from partners who introduce you to our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Process and automate order entry using AI-powered extraction
• Integrate with your ERP system to validate products and pricing
• Provide technical support and respond to inquiries
• Analyze usage patterns to improve platform functionality
• Develop new features and services

3.2 To Communicate With You

• Send service-related announcements and updates
• Respond to your comments, questions, and requests
• Send marketing communications (with your consent where required)

3.3 For Business Operations

• Process payments and manage billing
• Enforce our terms and conditions
• Protect against fraud and unauthorized access
• Comply with legal obligations

3.4 To Create Aggregated Data

We may create anonymized or aggregated data from personal information by removing identifiers. This aggregated data may be used for research, analytics, and improving our services, and is not subject to the restrictions in this Privacy Policy.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting providers (e.g., Google Cloud Platform)
• AI processing services (e.g., Google Gemini API)
• Payment processors
• Email and communication platforms
• Analytics providers

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For customers who have signed a Master Services Agreement with us, data retention following termination is governed by the terms of that agreement, including a ninety (90) day retention period to facilitate potential service resumption or data export. After this period, data is deleted from production systems within thirty (30) days unless required for legal compliance or retained as anonymized aggregated data.

For marketing site visitors and prospective customers, we typically retain contact information for up to three (3) years from your last interaction with us, unless you request earlier deletion.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee security training
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

7.3 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@erpunlocked.com. We will respond to your request within the timeframes required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

8. Third-Party Links

Our website and platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. International Data Transfers

Our services are hosted in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

For transfers from the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

13. Note for Business Customers

If your employer or organization has entered into a Master Services Agreement with ERP Unlocked, that agreement governs our processing of data submitted through the platform. This Privacy Policy provides supplemental information about how we handle personal information of individual users and website visitors. In the event of a conflict between this Privacy Policy and the terms of a Master Services Agreement, the Master Services Agreement will control with respect to the applicable customer relationship.